For this month’s Employee Spotlight, we spoke to Tim Reese, our NOC Supervisor. He has been working for Vision Net for over 6 years and we are glad to have him here. Tim talks about the NOC’s role during and after the COVID pandemic and why having a response plan is important for businesses of all sizes. We want to thank him and his team for their continued efforts during these unprecedented times.
What is your position at Vision Net and what do you do?
Network Operations Center Supervisor. I manage a team of 14 technicians to ensure internal and external services are provided the best support possible on a consistent basis.
What is the Network Operations Center?
The Network Operations Center (NOC) is a melting pot of processes and procedures, from our many monitoring platforms to our customers and internal departments, the NOC is diverse in responsibility. When you add procedure after procedure it’s easy to miss some things here and there, but we continue to strive for perfection every day and I know we will reach that goal.
What are 3 words that describe Vision Net?
Always looking forward.
What projects are most proud of?
I’ve been part of so many projects it’s hard to pick just one. Transitioning from our old circuit management system to KCM. Techs from other departments worked together to accomplish a major goal.
What was your role in Vision Net’s response to COVID?
My Lead team and I deployed 14/15 techs to work from home. We also helped Gary Evans, Operations Manager, develop our Level 3 response plan and cross-trained other techs.
What was the NOC’s role in helping our clients through COVID?
Much the same as it is any other day. We were still expected to provide support for our services, we simply did so from home rather than the office.
What’s your favorite movie?
Lucky Number Slevin.
Do you have any talents or hobbies?
I make and bottle my own hot sauce. Not commercially, just for fun.
How do you define success?
Reaching goals in a way you can be proud of and know you did your best work to reach them.