Since we launched this blog, we decided to create an Employee Highlight series to offer an inside look at our company culture and profile the talented individuals who help us to bring innovation and technology to Montana.
For this month we spoke to Dick Egan, he has been working for Vision Net for 16 years! He is one of our E-911 Technicians and he will be retiring next month. We certainly will miss him because one of his mottos is “if it needs done Dick takes care of it” and we couldn’t come up with a better description than that for this outstanding member of our team.
What are 3 words to describe Vision Net?
Innovative, growing and fun!
How has Vision Net changed since you started working here?
When I started it was primarily helping our telecom owners and their customers with internet support. OUR NOC just consisted of a state hot line and a wholesale hot line, so 2 Lines basically was our NOC. That’s grown into all the monitoring that you see today, the nationwide customers of support and 911.
What does your job entail?
Installing and maintaining 911 systems and the network that supports them all.
What’s a common question you get from customers?
“Can you add a user for us?” We usually know that there is a problem before the customer does so we are more proactive than reactive.
What do you like most about your job?
Satisfaction of helping people out and making sure the work gets done.
What do you find the most challenging about your job?
Staying on the top of new technologies because the 911 field right now is blossoming. We are going to an E-911, or esi net, which is IP based as opposed to analog.
What would people never guess you do in your role?
I change lightbulbs!
What advice do you have for prospective Vision Net candidates?
Always treat your customers as treasures.
What do you like to do when you aren’t working?
Binge watching TV! Fixing and repairs shows, dramas, all kinds of different shows.
What has been the most important innovation you have witnessed in your lifetime?
The thermos! Because it keeps the hot stuff hot and the cold stuff cold, but how do it know.
Do you have a favorite newspaper or blog?
I read the Great Falls Tribune every day.
I am passing the torch! I think we will get a really good candidate. And hopefully I’ll have enough time to show him all things that needs to get done. If not, I’m sure Gary will get him up to speed.
Farewell Dick, we wish you the best! The Vision Net team couldn’t be more grateful to you.
Interested in working at Vision Net? Find all of our open jobs on our website: https://www.vision.net/careers.html