We are thrilled to celebrate Darrell Ogg as the recipient of the Visionary Award for his exceptional initiative, resourcefulness, and dedication in solving a persistent operational issue. His innovative approach exemplifies the core values that drive Vision Net forward.
Bold: Darrell took the initiative to address an operational challenge that had been affecting clients for months. His proactive efforts ensured a resolution that benefited both clients and Vision Net.
Frugal: Demonstrating remarkable resourcefulness, Darrell leveraged existing tools and resources to solve the technical issues. Rather than defaulting to costly new solutions, he maximized the capabilities of Vision Net’s current technology stack.
Obsessive: The solution required a laser-focused effort and collaboration with two separate vendors. Darrell’s persistence and attention to detail were key to overcoming the challenges.
Resilient: By implementing this solution, Darrell positioned Vision Net to expand its offerings in this vertical without adding unnecessary complexity or cost to the technical stack.
Issue and Solution Overview A couple of Vision Net’s existing managed service clients were experiencing intermittent connectivity issues with their wireless networks. These networks rely on 4G (Baicells) for distribution and Wi-Fi (Juniper MIST) for access, with one client also utilizing security cameras. The connectivity challenges prevented the clients from fully utilizing their product suite.
Darrell’s solution began with extensive research into Juniper’s capabilities. He identified a configuration change that was necessary to support the clients’ specific use cases. Collaborating closely with Juniper resources, he set up a test environment to replicate the client-side setup and validate the new configurations. Once the solution was tested and refined, Darrell worked with the operations team to implement the changes and stayed involved until the issues were fully resolved and stabilized.
Impact Thanks to Darrell’s efforts, Vision Net is now well-positioned to advance its planned service package for outdoor hospitality clients. This offering includes security cameras, 4G distribution, and Wi-Fi access via known and trusted platforms. By resolving these challenges, Darrell has not only enhanced the client experience but also enabled Vision Net to grow in this market segment with confidence.
Congratulations, Darrell, on this well-deserved recognition! Your dedication and vision continue to inspire us all.
